Privacy Policy

General Data Protection Regulation (GDPR) Compliance Document for vetXS Limited

Client data - how and where are the data stored and who has access to them?

We (vetXS Limited) keep a data register of all of our cases. The register is in the form of a proprietary software package - Vet-One practice management software. The register is stored on a remote server, managed by Gemhadar Software Ltd., Falcon House, 5 Falcon Way, Yateley, Hampshire, GU46 6NY. These data are controlled by Dr. Patrick Currivan who can be contacted at the address below. The register can be accessed and processed by all MRCVS, RVN and lay personnel employed by us (vetXS Limited) and by employees of Gemhadar Software Ltd for maintenance of the practice management system.

What details do we store and why do we store them?

Pet owner personal data

This register contains the name, address, telephone number and email address of the registered owner(s) of the pet. This is stored by us for the legitimate performance of our work which may include directly contacting pet owners to update them with the progress of their pet whilst it remains under our care and contacting pet owners to follow-up and assess our treatment once their pet has been discharged. Communication may be sent via telephone, post or electronic means depending on the contact details held. These data will be held for a minimum of seven years after the final appointment date. We may retain data for longer than this up to a maximum of 20 years and we may want to contact pet owners for long term follow-up and to make an assessment of our treatment. You may contact us after seven years from the date of your final appointment and request that your data be erased.

Pet owner financial data

We do not hold pet owner financial data on this system.

Referring veterinary surgeons' personal and veterinary practice details:

These data comprise the individual referring veterinary surgeon’s name, the practice name and address, practice telephone number and practice email address. These will be stored on the Vet-One management system to allow us to update the referring veterinary surgeons with the progress of the pets referred. We may contact referring vets to provide material detailing the services offered by us and to facilitate the treatment of pets under their care and to invite members of the practice to attend CPD and/or other events organised by us. Communication may be sent via telephone, post or electronic means depending on the contact details held. Referring veterinary surgeons may request not to receive any information about the services offered by us. Referring veterinary surgeon data will be stored until a written request is received to erase them.

Further points

Clients may request a copy of all their data by submitting a request in writing. All such requests will be dealt with within a month of receiving the request. Client data will not be shared with, sold to or transferred to any other parties. The legal basis for processing client data is that it is necessary for the legitimate performance of our work. If you have any other questions about how or why this information is stored or used please contact us in writing.

Contact

Dr. Patrick Currivan, 24 Fenay Lane, Almondbury, Huddersfield, HD5 8UL